Lead Audio Visual Field Technician

About the Company

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Responsibilities

• Lead the installation and de-installation of AV/TelePresence products
• Supervise and guide AV Technicians during installation projects
• Configure endpoints and infrastructure
• Conduct room audits to ensure optimal technology performance
• Perform preventative maintenance and readiness checks
• Identify and resolve equipment failures with effective solutions
• Complete post-installation assessments and user acceptance testing
• Install software upgrades and manage break/fix and RMA requests
• Act as a technical escalation point for ongoing faults
• Interface with clients on-site in alignment with service level agreements
• Provide project reporting and updates to management
• Document hardware failures and supervise rack building processes
• Travel nationally to customer sites as required

Requirements

• Proven experience leading AV Technician or Engineering teams
• Hands-on experience terminating, configuring, and programming AV equipment (Extron, Cisco, Crestron, AMX)
• Ability to read and interpret technical plans
• Experience with AV/VC integrations
• Willingness and eligibility to travel up to 70%
• Strong problem-solving and communication skills

Preferred Qualifications

• Proficiency in Crestron, AMX, or Extron control systems
• Experience with BIAMP, QSC, or Polycom audio systems
• Experience with Cisco or Polycom video systems