Lead Application Support Engineer

Responsibilities

• Provide application support for front and back office systems, troubleshooting issues across end-users, vendors, and technology teams
• Own the operation, monitoring, and integrity of the technology platform, including application reliability and complex nightly data processes
• Drive the incident and problem management lifecycle, including root cause analysis and technical reporting
• Implement and maintain monitoring and alerting for on-prem and Cloud applications using tools like Dynatrace, Grafana, or CloudWatch
• Oversee production environment stability within the change management process
• Proactively identify and implement operational improvements through automation and scripting
• Partner with development and release control teams to move tested code into production

Requirements

• 3+ years of experience in financial services technology, ideally within investment management
• Strong understanding of the SDLC, application support, and release management
• Experience troubleshooting applications on both Linux and Windows platforms
• Proficiency with MS SQL Server, including database querying and troubleshooting
• Experience with Enterprise Scheduling/workflow software (Autosys preferred)
• Experience supporting applications hosted in Cloud environments (AWS or Azure preferred)
• Hands-on experience with Python for automating manual processes

Preferred Qualifications

• Knowledge of the trading lifecycle, portfolio management, and fixed income markets
• Experience with the Atlassian product suite (JIRA and Confluence)
• Familiarity with Business Intelligence tools such as PowerBI
• Understanding of how to leverage AI in day-to-day technical workflows

Benefits

• Market competitive base salaries with yearly bonus potential
• Comprehensive medical, dental, vision, and life insurance
• 401(k) plan with company match up to 4% and a company-funded pension plan
• Wellness programs with annual reimbursement for personal wellbeing needs
• Education benefits to support degree attainment and accredited certificate programs
• Employee Stock Purchase Plan

About the Company

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU). As a global investment manager, PGIM offers a wide range of investment solutions for retail and institutional investors across various asset classes, including fixed income, equity, real estate, and alternatives.