Lead Account Manager

Responsibilities

• Establish and maintain communication with clients and team members
• Produce effective strategies based on data reports and analysis
• Make recommendations to enhance processes and efficiency
• Oversee performance and service quality to guarantee customer satisfaction
• Determine training needs to equip staff with fundamental skills

Requirements

• Experience managing a work-from-home team
• Three or more years of process transformation experience
• Three years of operations and management experience
• Bachelor's Degree
• Demonstrated leadership and analytical skills
• Proficiency in MS Office applications
• Open availability

About the Company

Sutherland is a group of driven and hard-working individuals focused on delivering high-quality operational and quality performance for clients.