Lancôme Counter Manager

Responsibilities

• Lead and inspire the team to achieve and exceed sales targets, service KPIs, and business objectives
• Deliver personalised skincare, makeup, and fragrance consultations aligned with luxury service standards
• Build strong client relationships through exceptional clienteling, follow-ups, and tailored beauty experiences
• Coach, mentor, and develop team members to elevate product knowledge and service delivery
• Manage daily counter operations, including rostering, reporting, and performance reviews
• Maintain stock levels, inventory accuracy, and ensure efficient product replenishment
• Ensure the counter is visually merchandised to reflect Lancôme’s premium image
• Collaborate with store management and field teams to implement marketing campaigns and events

Requirements

• Valid Australian working rights
• Proven experience in luxury beauty retail
• Strong team leadership and people management skills
• Demonstrated ability to achieve sales targets and KPIs
• Expertise in clienteling and building long-term customer relationships

Benefits

• Work for a prestigious global luxury beauty brand
• Access to ongoing expert-led training and career development programs
• Generous product allowances and staff discounts
• Supportive, inclusive, and empowering team culture
• Performance-based recognition and incentives

About the Company

Myer is a leading Australian retailer that celebrates ambition, excellence, and passion. We are proud to host world-class brands like Lancôme, providing our customers with exceptional beauty and lifestyle experiences.