Lancôme Counter Manager

Responsibilities

• Lead and inspire the team to achieve and exceed sales targets and service KPIs
• Deliver personalised skincare, makeup, and fragrance consultations aligned with luxury standards
• Build strong client relationships through exceptional clienteling and tailored beauty experiences
• Coach and mentor team members to elevate product knowledge and service delivery
• Manage daily counter operations, including rostering, reporting, and performance reviews
• Maintain stock levels, inventory accuracy, and ensure efficient product replenishment
• Ensure the counter is visually merchandised to reflect Lancôme’s premium image
• Collaborate with store management and field teams to implement marketing campaigns and events

Requirements

• Proven leadership experience in a retail or beauty environment
• Demonstrated success in achieving sales targets and business objectives
• Strong clienteling skills and ability to build long-term customer relationships
• Experience in inventory management and operational oversight
• Must have valid Australian working rights

Benefits

• Work for a prestigious global luxury beauty brand
• Access to ongoing expert-led training and career development programs
• Generous product allowances and exclusive staff discounts
• Supportive, inclusive, and empowering team culture
• Performance-based recognition and incentives

About the Company

Myer is a leading Australian retailer that celebrates ambition, excellence, and passion. We are proud to host world-class brands like Lancôme, providing a platform for beauty professionals to deliver exceptional luxury experiences in a supportive and professional environment.