L2 Support Engineer

Responsibilities

• Provide L2 support for HFM applications and ensure system stability
• Diagnose and resolve application and data-related issues within SLA timelines
• Perform basic root cause analysis (RCA) and escalate complex issues
• Develop and support scripts using Python and .NET
• Write and optimize SQL queries for troubleshooting and reporting
• Support month-end and year-end financial closing activities
• Maintain documentation and update knowledge base/SOPs
• Follow incident, change, and problem management processes

Requirements

• 5–7 years of experience in Application/Production Support
• Hands-on experience with HFM (Hyperion Financial Management)
• Working knowledge of Python, .NET, and SQL
• Experience with ticketing tools such as ServiceNow or Jira
• Basic understanding of financial systems and reporting
• Ability to work in rotational shifts (7 AM – 11 PM IST)

Preferred Qualifications

• Exposure to Oracle Hyperion suite
• Experience in automation/scripting for support tasks
• Understanding of financial consolidation processes

About the Company

Ascendion is a US-based digital engineering company specializing in AI, cloud, and enterprise technology solutions. It works with global clients to build and support scalable software systems.