Posted 8 hours ago
L2 IT Customer Support
EverienceL2 IT Customer Support
Perks & benefits
Education AllowanceMedical InsuranceVisaRelocation AllowancePaid Leave
Requirements
Advanced German, Medium English, Windows 10/Server expertise, SCCM knowledge, Active Directory, Network security knowledge
Skills
WindowsActive DirectorySCCM
About the role
Responsibilities
- Provide user assistance in technical areas by providing specific answers
- Perform escalations to the appropriate competence team
- Connect remotely via phone or email to assist users
- Qualify and process requests according to established procedures
- Follow up on technical files and participate in team skill development
- Propose optimizations for service organization, procedures, and processes
Requirements
- Technical autonomy in workstation engineering
- Ability to support local technicians as Level 2
- Proficiency in technical analysis and skill development
- Advanced German language skills
- Medium English language skills
- Experience with Windows 10 and Windows Servers
- Knowledge of SCCM, Active Directory, and Office 365
- Understanding of LAN/WAN, VPN, Firewalls, and Backup systems
- Familiarity with Cisco ToIP terminals
Benefits
- Permanent contract
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- On-site facilities with city views
About the Company
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
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Everience · Timișoara
