L1 Support Engineer

Responsibilities

• Provide first-level technical support to customers through phone, email, and ticketing systems
• Diagnose and troubleshoot issues related to networking, Windows OS, mail clients, and applications
• Handle basic networking concepts including DNS, DHCP, Gateway, and VPN
• Utilize subnetting knowledge to resolve network-related issues
• Support user accounts and access management using Active Directory terminologies
• Install, configure, and manage applications for users
• Address customer queries regarding VMware solutions, including vSphere and vCenter
• Collaborate with L2/L3 support and development teams to escalate complex issues

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• Proven experience in technical support for networking, Windows OS, and applications
• Familiarity with basic cloud computing and virtualization technologies like VMware
• Strong troubleshooting, leadership, and communication skills
• Ability to work under pressure and prioritize tasks effectively

About the Company

ZainTECH provides advanced technology and digital solutions to help businesses transform and grow.