L1 Support Engineer

Responsibilities

• Monitor and manage support mailboxes to ensure timely response and resolution of user requests
• Log, track, and manage support tickets through to resolution while meeting SLAs
• Triage incoming issues, categorize by priority and platform, and escalate complex matters to L2/AMS teams
• Coordinate with technical teams to ensure smooth handover of escalated issues
• Communicate clearly with end users regarding issue status, timelines, and workarounds
• Maintain support documentation, runbooks, and knowledge base articles
• Support recurring governance and compliance activities across platforms

Requirements

• Prior experience in IT helpdesk, application support, or L1/L2 operations roles
• Hands-on familiarity with one or more: Salesforce, Workato, UiPath, Workday/Cumulus, Tableau, or Slack
• Familiarity with ticketing systems and ITSM practices (e.g., ServiceNow, Jira)
• Strong communication skills for user-facing support and cross-team coordination
• Ability to manage multiple platforms and prioritize time-sensitive requests independently

Benefits

• Fun working environment
• Employee Wellness Program
• Opportunity to work on Singapore Government Agencies projects
• Structured development framework and growth opportunities

About the Company

Activate Interactive Pte Ltd is a leading technology consultancy headquartered in Singapore, specializing in end-to-end application development, mobile and web applications, and cloud technology.