Posted 10 hours ago
L1 IT Customer Support
Everience
Requirements
Fluent German and English (B2/C1), Ability to work in shifts, Customer service abilities, Multitasking skills
Skills
Technical SupportTroubleshootingcustomer service
About the role
Responsibilities
- Provide accurate and optimal IT solutions via telephone, e-mails or chat
- Troubleshoot issues related to Office, Windows, Outlook, internet, specific applications, and hardware
- Assist in the resolution of customer and support issues to ensure positive satisfaction
- Follow-up on the existing back-log
- Comply with project performance indicators
- Communicate with other designated teams and escalate complex issues
Requirements
- Fluent German and English (B2/C1)
- Ability to work in shifts
- Excellent customer service abilities, including client orientation and active listening
- Ability to work in a dynamic environment and multitask
- Previous customer support experience is an advantage
Benefits
- Permanent contract
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
About the Company
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
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Everience · Timișoara
