Knowledge Specialist

Responsibilities

• Work with the Knowledge Team to develop how-to video tutorials in multiple languages
• Partner with the Localization Team to ensure the quality of product translations
• Collaborate to produce and distribute multi-lingual content, including product screenshots for help documentation
• Oversee and manage publishing queues to review and publish content created by D2L colleagues
• Address client needs for multi-lingual content and documentation

Requirements

• Currently enrolled in a post-secondary university or college program
• Fluency in at least one language other than English (e.g., Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic)
• Strong problem-solving abilities and a proactive, independent work ethic
• Familiarity and interest in AI tools such as ChatGPT or CoPilot
• Availability to work 40 hours per week (Monday to Friday, 9am to 5pm)
• Ability to work in-person from a D2L office

Preferred Qualifications

• Experience in technical writing for software or process documentation
• Experience with GitHub for version control
• Experience with MadCap Flare as a content management system
• Experience using Canva to create video tutorials
• Completed coursework in communication, technical writing, or rhetoric

Benefits

• Impactful work transforming the way the world learns
• Tuition reimbursement of up to $4,000 CAD through the SkillsWave Program
• Flexible work arrangements and learning/growth opportunities
• Comprehensive employee wellbeing and retirement planning
• Paid volunteer days and wellness reimbursements
• Competitive benefits package and home internet reimbursements

About the Company

D2L is a cloud company dedicated to modernizing education and building the Future of Work. For 25 years, D2L has been on a mission to transform the way the world learns by providing innovative, flexible, and smart learning environments that help improve human potential globally.