Knowledge Management Team Administrator

Responsibilities

• Respond to email queries and content update requests via the dedicated intranet inbox
• Manage intranet content including text, images, videos, and infographics adhering to standards
• Provide training and support to site owners and produce training documentation
• Support end-users by directing them to training materials and resources
• Provide administrative support to the wider KM team, including document rebranding and reformatting
• Maintain the intranet 'Look book' and 'Knowledge management' site
• Support regional communications teams with news article publishing
• Provide analytical reporting on site usage and user behavior

Requirements

• Previous experience using Microsoft Office 365 suite
• Excellent written and spoken English
• Strong communication and stakeholder management skills
• Good administration and organizational skills
• Ability to follow internal procedures and use predefined templates
• Keen eye for detail and ability to work in a fast-paced environment

About the Company

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries, working across real estate, infrastructure, energy, and natural resources.