Knowledge Management & Learning Officer

Responsibilities

• Lead the joint knowledge management and learning (KML) function for the Gender Department, shaping institutional knowledge and learning strategies.
• Spearhead the department's portfolio of learning series, including webinars, workshops, practitioner exchanges, and operational clinics.
• Design and deliver staff learning programs such as onboarding, e-learning, and AI capacity-building workshops.
• Develop and implement unified document governance and information management standards using SharePoint, Microsoft Teams, and OneDrive.
• Manage departmental good practice repositories, including case studies, lessons learned databases, and solution portfolios.
• Improve taxonomy, metadata structures, and search experiences across all knowledge platforms.
• Support the design of knowledge products and toolkits, such as playbooks and adaptation frameworks, to scale and replicate solutions.
• Adopt innovative knowledge-sharing approaches, including AI-enabled discovery and workflow automation.

Requirements

• Master's degree in knowledge management, information management, organizational development, library sciences, or a related field.
• At least 5 years of relevant experience, including leading KML functions in a large, complex organizational environment.
• Extensive experience with enterprise content management platforms and collaboration tools, specifically SharePoint, MS Teams, and OneDrive.
• Proven hands-on experience in multimedia production, website publishing, and visual communications.
• Demonstrated ability to lead institutional learning and engagement initiatives.
• Strong ability to work across institutional boundaries and engage with senior management and stakeholders.
• Excellent collaboration, facilitation, and written/verbal communication skills.

Preferred Qualifications

• Experience with AI-enabled knowledge discovery and digital dissemination tools.
• Familiarity with the WBG institutional knowledge landscape and Knowledge Bank agenda.
• Experience applying Monitoring, Evaluation, and Learning (MEL) practices to project delivery.

Benefits

• Comprehensive retirement plan.
• Medical, life, and disability insurance.
• Paid leave, including parental leave.
• Reasonable accommodations for individuals with disabilities.

About the Company

The World Bank Group is a unique global partnership of five institutions dedicated to ending extreme poverty on a livable planet, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners to develop solutions to the most urgent global challenges.