Knowledge Management and Learning Officer

Responsibilities

• Lead the joint Knowledge Management and Learning (KML) function across the Human Capital Project and Development Effectiveness units.
• Spearhead the portfolio of knowledge and learning series, including webinars, workshops, and practitioner exchanges.
• Design and deliver staff learning programs such as onboarding, e-learning, and AI capacity building workshops.
• Develop and implement unified document governance and information management standards using SharePoint, MS Teams, and OneDrive.
• Manage departmental good practice repositories, including case studies, lessons learned databases, and solution portfolios.
• Improve taxonomy, metadata structures, and search experiences across institutional knowledge platforms.
• Support the design of knowledge products and toolkits to enable the scaling and replication of proven solutions.
• Adopt innovative knowledge-sharing approaches, including AI-enabled discovery and workflow automation.

Requirements

• Master's degree in Knowledge Management, Information Management, Organizational Development, Library Sciences, or a related field.
• At least 5 years of relevant experience in knowledge management or learning roles.
• Demonstrated experience leading KML functions within a large, complex organizational environment.
• Deep familiarity with the WBG KML landscape, information governance, and enterprise content management platforms.
• Proficiency in SharePoint, Microsoft Teams, and OneDrive.
• Proven hands-on experience in multimedia production, website publishing, and visual communications.
• Demonstrated ability to adopt and implement AI-enabled tools for knowledge sharing.
• Strong facilitation, collaboration, and written/verbal communication skills.

About the Company

The World Bank Group is a unique global partnership of five institutions dedicated to ending extreme poverty on a livable planet, increasing shared prosperity, and promoting sustainable development. With 189 member countries and over 120 offices worldwide, we work with public and private sector partners to invest in groundbreaking projects and use data, research, and technology to solve the most urgent global challenges.