Know Your Customer Operations Specialist

Responsibilities

• Conduct end-to-end Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for complex or high-risk KYC cases.
• Monitor, investigate, and provide opinions on alerts generated by KYC systems in accordance with established procedures.
• Review and verify high-risk customer identification documentation during the onboarding process.
• Ensure timely escalation of high-risk cases to appropriate teams for further investigation.
• Collaborate with internal stakeholders, including compliance, legal, and customer support, to resolve KYC-related inquiries.
• Contribute to the development of KYC operational processes, guidelines, procedures, and reporting requirements.
• Perform Quality Control on KYC due diligence processes where applicable.

Requirements

• Degree in Economics, Finance, Banking, Business Administration, or a similar field.
• 2+ years of professional experience in AML/KYC, Compliance, Audit, or Anti-Financial Crime within the financial services or fintech sector.
• Strong analytical and research skills with the ability to investigate complex issues.
• Proficiency in MS Office Suite.
• Excellent verbal and written communication skills in English.
• A growth mindset and a commitment to collaborative teamwork.

Preferred Qualifications

• In-depth understanding of KYC regulations, AML laws, and global compliance frameworks.
• Knowledge of the German regulatory framework and local best practices.
• Proficiency in German language skills.
• Familiarity with KYC/AML screening tools, databases, and digital banking platforms.
• Relevant professional accreditations, such as ACAMS or similar.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives through a first-class approach to service.