Kiosk Agent Medical Receptionist

Responsibilities

• Greet patients and visitors, guiding them through the kiosk check-in process
• Assist patients with completing electronic forms and updating their information
• Schedule appointments and manage the clinic's electronic calendar
• Verify patient insurance information and collect co-payments
• Answer phone calls and respond to patient inquiries professionally
• Maintain a clean and organized reception area
• Collaborate with medical staff to ensure smooth patient flow
• Handle sensitive patient information with confidentiality and in compliance with HIPAA regulations
• Perform general administrative duties, including filing and data entry
• Troubleshoot basic kiosk system issues and report technical problems to IT support

Requirements

• High school diploma or equivalent
• 1-2 years of experience in a medical office or similar customer service role
• Strong communication skills with a customer service orientation
• Proficiency in computer systems, including medical software and scheduling systems
• Excellent multi-tasking abilities and attention to detail
• Basic knowledge of medical terminology
• Understanding of HIPAA regulations and patient privacy practices
• Familiarity with medical office procedures
• Ability to remain calm and professional in fast-paced environments
• Strong organizational skills and ability to prioritize tasks effectively

Benefits

• Competitive pay and growth opportunities
• Supportive and collaborative team environment
• On-the-job training and development
• Health benefits (for eligible employees)

About the Company

Plymouth Physical Therapy Specialists is a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive through customized treatment plans and evidence-based care.