Keyholder

Responsibilities

• Promote an engaging and positive work environment that fosters teamwork
• Ensure sales associates provide best-in-class customer service to drive sales
• Process customer transactions accurately using retail technology
• Maintain visual merchandising standards according to brand guidelines
• Resolve customer service issues and escalate to management as needed
• Assist with daily opening and closing operations
• Manage stockroom organization and process incoming/outgoing shipments
• Support Store Manager in all retail store operations

Requirements

• Retail management or service industry management experience
• Passion for people development and customer experiences
• Self-motivated with exceptional communication skills
• High degree of flexibility and initiative
• Ability to work a retail schedule including weekends and holidays

About the Company

Hill House Home is a digital-first lifestyle brand that brings beauty and joy to every day rituals. Since launching in 2016, the brand has extended its collections to offer bath, baby, accessories, and apparel, including the widely beloved Nap Dress®.