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About the Company

Away believes travel makes us better. Launched in 2016, we offer a range of luggage and travel essentials for every journey, creating a community of travelers and helping to make travel more seamless for everyone.

Responsibilities

• Deliver exceptional customer service and embody brand standards
• Create personalized and memorable experiences for customers to drive community connection
• Take accountability for in-store processes and operational success
• Meet individual KPI expectations and sales goals
• Lead, support, and guide a team of retail associates
• Assist with onboarding and training new hires
• Coach and provide feedback to team members to support development
• Partner with store management on marketing events and programming

Requirements

• Experience as a retail, customer service, or hospitality leader
• Strong communication and coaching skills
• Ability to pull, push, lift, and carry up to 25 pounds
• Ability to stand for extended periods
• Ability to bend, squat, twist, and reach as needed
• Availability to work weekends and closing shifts as required

Benefits

• Health insurance offerings
• 401(k) with company match
• Paid time off (vacation, wellbeing, holidays, floating holidays, and compassion leave)
• Product discounts, stipends, and giveaways
• Company-sponsored volunteer and charitable opportunities