Key Holder

Responsibilities

• Support the Store Manager and Assistant Manager to ensure smooth and efficient store operations
• Lead by example to model behaviors required for inspirational, authentic, and personalized customer service
• Coach and mentor the sales team to achieve sales and customer service targets
• Perform essential start and end of day cash reconciliation
• Take responsibility for opening and closing the store on a rota basis

Requirements

• Proven retail experience, preferably within the cosmetics industry
• Strong customer service skills with the ability to provide a personalized experience
• Experience with retail point-of-sale (POS) software
• Ability to work retail hours, including days, nights, weekends, and special events
• Experience with cash handling and reconciliation is highly desirable

Preferred Qualifications

• Previous supervisory experience, including coaching or mentoring others
• Prior experience in retail operations, specifically opening and closing procedures

About the Company

Jo Malone London is a leader in prestige beauty, part of The Estée Lauder Companies Inc. We are dedicated to providing luxury experiences through our exceptional products and world-class service. We value diversity of thought and offer progressive career opportunities and outstanding training for our employees.