Key Holder

Responsibilities

• Support the Store Manager and Assistant Manager in ensuring smooth and efficient store operations
• Provide inspirational, authentic, and personalized customer service to achieve sales targets
• Lead by example through coaching and mentoring the sales team
• Perform essential start and end of day cash reconciliation
• Take responsibility for opening and closing the store on a rota basis

Requirements

• Proven retail experience, preferably within the cosmetics industry
• Strong customer service skills with a focus on personalized experiences
• Experience with retail point-of-sale (POS) software
• Experience with cash handling and reconciliation
• Ability to work retail hours, including days, nights, weekends, and special events
• Ability to work in a fast-paced environment

Preferred Qualifications

• Previous retail operations experience, including store opening and closing procedures
• Previous supervisory experience, including coaching or mentoring others to achieve targets

About the Company

Jo Malone London is a leader in prestige beauty, part of The Estée Lauder Companies Inc. We are a global manufacturer and marketer of high-quality fragrance and skincare products, dedicated to providing luxury experiences and fostering a culture that values diversity of thought and people.