Key Customer Success Manager

Responsibilities

• Drive customer profitability, retention, and growth through strategic travel program management
• Identify value-added sales opportunities and strategies to increase turnover and revenue
• Build and maintain strategic relationships with key stakeholders, including C-Suite executives
• Deliver customized technical configurations and provide recommendations on product innovation
• Analyze customer data and trends to deliver compelling, actionable insights and ROI narratives
• Manage and deliver key customer projects using established project management frameworks
• Develop and implement customized business plans aligned with customer goals

Requirements

• Minimum 3 years of extensive customer success or account management experience
• Experience managing large, complex, and high-touch B2B customers
• Background in the Travel & Tourism industry is preferred
• Proven ability to build multi-level relationships and articulate complex value propositions
• Must have the right to work in Australia without restriction
• Ability to work onsite in South Bank, QLD

Benefits

• Competitive remuneration with a base salary of $97,375 plus incentives (OTE $116,850)
• Access to individualized learning and development pathways and LinkedIn Learning
• Exclusive staff discounts across 500+ leading retailers, health, and wellness providers
• Significant travel discounts for you, your family, and your friends
• Comprehensive mental health support and Employee Assistance Program
• Opportunities for global career progression within the Flight Centre Travel Group network

About the Company

Corporate Traveller is the only travel management corporation in Australia dedicated specifically to SME businesses. As a leading brand within the Flight Centre Travel Group (FCTG), we combine personal, local service with expert technology to make the end-to-end travel experience faster and simpler for our customers.