Key Account Manager

About the Company

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region, with a mission to build the most customer-centric financial super app on Earth. As Saudi Arabia’s first fintech unicorn, we partner with leading global and regional brands such as SHEIN, Amazon, and IKEA to help millions of users manage their financial lives.

Responsibilities

• Guide and assist large strategic merchants through the onboarding process and product adoption.
• Build and maintain strong, long-term relationships with partners through regular meetings and business reviews.
• Create strategic growth plans to help merchants boost their business performance and expand our partnership.
• Monitor merchant satisfaction and implement proactive measures to ensure retention.
• Use data to analyze merchant performance, address concerns, and share actionable insights.
• Collaborate with cross-functional teams, including Product, Marketing, and Analytics, to enhance the partner experience.
• Collect and relay merchant feedback to internal teams to drive product improvements.

Requirements

• 3-5 years of experience in sales, account management, consulting, or customer-facing roles.
• Proven strategic thinking and project management skills.
• Strong analytical skills with the ability to use data to drive decision-making.
• Exceptional written and spoken English communication skills.
• Ability to manage multiple activities in parallel within a fast-paced, dynamic environment.
• Self-motivated and driven to achieve audacious growth goals.