Key Account Manager

Responsibilities

• Develop and implement strategic account plans tailored to eCommerce clients, including SMEs and global platforms.
• Build and maintain strong relationships with key decision-makers in digital commerce and cross-border fulfillment.
• Identify and pursue growth opportunities in cross-border eCommerce by optimizing routes and service offerings.
• Achieve and exceed revenue and margin targets across eCommerce accounts and strategic B2C/B2B2C segments.
• Drive solution sales for international parcel delivery, express freight, cross-dock, and returns management.
• Collaborate with internal operations, customs, IT, and last-mile partners to ensure seamless service execution.
• Maintain detailed sales forecasts and pipeline management with a focus on the eCommerce vertical.

Requirements

• Bachelor’s degree in business, logistics, marketing, or a related field.
• 5+ years of experience in key account management or logistics sales, ideally within eCommerce or cross-border shipping.
• Deep understanding of eCommerce fulfillment processes, marketplaces, and D2C platforms.
• Proficiency in CRM systems and data-driven sales methodologies.
• Familiarity with eCommerce platforms such as Shopify or Magento.
• Strong analytical skills and the ability to translate logistics data into actionable insights.
• Proven track record of driving revenue through consultative selling and process innovation.

Preferred Qualifications

• Experience managing SaaS customers and complex logistics projects.
• Strong knowledge of last-mile technology and digital shipping solutions.
• Advanced negotiation and influence skills.

About the Company

Shipa is a leading logistics provider focused on delivering innovative, technology-driven solutions for the modern supply chain, specializing in eCommerce and cross-border freight.