Key Account Manager

Responsibilities

• Act as the primary contact for the largest and most important customers in the gastronomy segment
• Develop and manage strategic account plans to drive growth, retention, and product adoption
• Proactively work on product acceptance to increase Net Revenue Retention (NRR)
• Plan and conduct quarterly business reviews and success plans
• Analyze usage data, go-live milestones, and health scores to identify and address risks early
• Build strong, trusting relationships with C-level and operational stakeholders
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success in a B2B SaaS environment
• Deep understanding of SaaS metrics (NRR, Product Adoption, Expansion, Renewals, Churn)
• Experience managing multi-level stakeholder structures (C-Level, Ops, Tech)
• Fluent in German and English
• Data-driven mindset with a strong sense of ownership
• Knowledge of gastronomy, POS, or hospitality tech is a plus

Benefits

• Work from Anywhere: Up to 60 days of remote work per year worldwide
• Hybrid working model for flexibility
• Participation in the Lightspeed Stock Option Program
• €400 Health & Wellness budget
• Mental Health Support via the Modern Health app

About the Company

Lightspeed is a cloud commerce platform that helps merchants simplify, scale, and provide exceptional customer experiences. Serving retail, hospitality, and golf businesses in over 100 countries, Lightspeed unifies online and physical operations through a single commerce solution.