Key Account Manager

Responsibilities

• Manage and develop a diverse portfolio of high-value strategic merchant partners across multiple categories.
• Identify and reach out to prospective key accounts to build a high-quality pipeline of National and Enterprise merchants.
• Lead commercial conversations with senior stakeholders to negotiate contracts and close scalable deals.
• Analyze campaign performance and market insights to continuously improve results and optimize partnerships.
• Oversee the full lifecycle of signed operations, from initial deal launch to post-campaign follow-up.
• Collaborate cross-functionally with Marketing, Operations, Risk, and Legal teams to ensure seamless partner delivery.
• Utilize AI tools and automation to drive innovative project development and maximize sales performance.

Requirements

• 3–6 years of experience in account management, business development, or B2B sales.
• Proven experience in e-commerce, travel, hospitality, or entertainment sectors.
• Demonstrated ability to manage complex partnerships and engage with senior-level decision-makers.
• Strong negotiation, relationship-building, and communication skills.
• Proficiency with CRM tools such as Salesforce and data analysis for trend identification.
• Comfort using AI tools and automation to improve sales effectiveness and productivity.
• Fluency in English; additional languages are a plus.

About the Company

Groupon connects 42 million customers with local experiences—including restaurants, events, wellness, and travel—and the million-plus merchants who deliver them. We are an AI-native company undergoing a platform transformation, moving from a deals marketplace to an experience discovery platform. Our mission is to get people offline and into the real world at prices that make it possible.