Key Account Manager Fixed Wings

Responsibilities

• Act as the primary focal point for customers, serving as the link between the client and the workshop to transfer requirements.
• Provide clear and comprehensive information regarding engine repairs, covering technical, quality, timing, and cost aspects.
• Drive customer satisfaction and build long-term commercial trust through high-quality service and rapid response times.
• Manage contracts, agreements, and risk assessments, including contract reviews.
• Prepare repair cost estimations while ensuring alignment with internal budgetary policies and company objectives.
• Identify and develop new business opportunities to strengthen ITP Aero's competitive position in the market.

Requirements

• Degree in Aeronautical Engineering (preferred).
• Proven experience in developing customer satisfaction programs to enhance loyalty.
• Experience in the financial management of strategic accounts.
• Strong background in MRO (Maintenance, Repair, and Overhaul) business processes.
• Demonstrated experience in project management.
• High proficiency in English.
• Strong soft skills, including multidisciplinary teamwork, result orientation, and active communication.

Preferred Qualifications

• Knowledge and experience with civil and military engines.

About the Company

ITP Aero is a leading global provider of aero-engine components and services, specializing in the design, manufacture, and maintenance of high-performance engine parts for the aerospace industry.