Key Account Manager

Responsibilities

• Act as the single point of contact for identified customer accounts within the organization.
• Drive budgeted revenues and gross margins through deep selling and cross-selling of products and services.
• Define the scope of services and establish KPIs to measure service delivery quality.
• Develop and implement Standard Operating Procedures (SOPs) for each service, ensuring alignment between product heads and customers.
• Train and drive customer service executives to ensure service delivery meets all agreed-upon KPIs.
• Identify opportunities for service expansion and manage the process through to commercial agreement closure.
• Serve as the primary escalation point for service issues that are not resolved by individual product or operations teams.
• Manage the renewal of contracts and commercial terms at regular intervals.
• Conduct regular KPI reporting, performance analysis, and monthly/quarterly business reviews with customers.

Requirements

• 10+ years of professional experience, with a preference for relevant industry experience.
• Graduate degree required.
• Strong negotiation and selling skills.
• Proven ability to manage complex customer relationships and drive revenue growth.
• High level of customer service orientation and achievement orientation.

Preferred Qualifications

• Post-graduate degree or MBA.
• Experience in the logistics or supply chain industry.

About the Company

For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to clients worldwide. As an end-to-end info-logistics provider, we offer a comprehensive portfolio of air, sea, land transport, and warehousing services. Now part of the Nippon Express Group, we are a top 5 global player focused on information technology and supply chain optimization.