Key Account Leader

Responsibilities

• Review and follow up assigned Key Accounts for Softlines goods to ensure client requirements are met
• Implement and measure KPIs to drive project delivery and QC result reliability
• Maintain low client claim rates to enhance quality of service
• Communicate with internal teams including sales, back-office, and frontline
• Support pre-sales inquiries and client meetings with operations experts
• Educate self on industry requirements and transfer knowledge to team members
• Lead a structure of Supervisors and Specialists

Requirements

• Bachelor’s Degree in Textile, Garment, Supply Chain, or related major
• 3-5 years of experience in quality control, manufacturing, and process improvement
• Excellent spoken English skills
• Advanced Microsoft Excel skills including Macros and VBA
• Strong problem-solving and time management abilities

About the Company

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust. Operating in over 100 countries, we serve the consumer products, food, and life sciences industries to help brands achieve quality excellence.