Key Account Lead

Responsibilities

• Act as the primary senior interface and trusted advisor to Zalando
• Build and maintain strong, long-term client relationships and manage senior stakeholder expectations
• Integrate the Zalando account into the broader act.3 business landscape and partner ecosystem
• Drive cross-functional collaboration to translate client needs into scalable business opportunities
• Oversee all project outputs to ensure strategic relevance, quality, and consistency
• Provide visibility to Senior Leadership on account performance, risks, and growth opportunities

Requirements

• 6–8+ years of experience in account management, client leadership, or strategic roles within an agency environment
• Proven experience acting as a trusted advisor to senior stakeholders in complex organizations
• Strong strategic thinking skills with the ability to connect execution to business impact
• Sharp commercial acumen, including understanding revenue drivers and account profitability
• Highly organized and structured approach with the ability to remain calm under pressure
• Excellent communication skills and the ability to bring diverse teams and ideas together

Benefits

• Work in a global, interdisciplinary environment across 25 community bases
• Access to continuous learning through training, workshops, and ACT.CADEMY programmes
• Inspiring workspaces and collaborative office set-ups
• Community-driven office culture including food and drinks

About the Company

act.3 is a global community of over 250 individuals across 18 offices, shaping the future of brands through people, culture, and experiences. We specialize in strategy, creative, and experiences, working with handpicked partners to create real change in people's lives.