Key Account Director

Responsibilities

• Act as the primary point of contact and trusted advisor for premium merchant partners, ensuring exceptional service standards.
• Deliver on revenue targets and drive incremental growth through new product launches and expanded business opportunities.
• Develop and execute strategic account plans to engage and influence key decision-makers within merchant organizations.
• Lead the preparation and delivery of Quarterly Business Reviews (QBRs) to drive actionable insights and accountability.
• Shape product and supply roadmaps to expand Boku’s payment network across digital wallets, A2A transfers, and direct carrier billing.
• Maintain comprehensive merchant databases and project documentation to ensure operational efficiency.

Requirements

• Bachelor’s degree in Business Administration, Economics, or a related field.
• 7+ years of experience in digital payments or fintech within account management, business development, or sales.
• Proven track record of managing end-to-end delivery and achieving revenue targets.
• Strong ability to manage stakeholders across different departments, regions, and time zones.
• Exceptional time management skills with the ability to deliver results in fast-paced environments.

Preferred Qualifications

• Experience in mobile payments, e-commerce, or digital technologies.
• Proficiency in Mandarin (both speaking and written).

About the Company

Boku Inc. is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, Google, Meta, and Netflix rely on Boku to reach millions of consumers through a purpose-built payment network of over 300 local payment methods across 70+ countries. Boku processes over $10 billion in value annually and operates in over 39 countries worldwide.