Key Account Assistant

Responsibilities

• Support Key Account Managers in managing assigned client portfolios and ensuring customer satisfaction.
• Process commercial offers, including product listings, pricing, and promotional plans according to commercial guidelines.
• Prepare responses to tenders (Appels d'offres) by coordinating samples, product sheets, and labels.
• Manage price increases and administer data within the SAP system.
• Handle price disputes, claims, and acceptances.
• Maintain client databases and complete logistical, pricing, and environmental matrices.
• Act as the primary interface between clients and internal departments to provide accurate information on stock and pricing.
• Assist in organizing and participating in trade shows.
• Perform client sales reporting and data analysis.

Requirements

• Bac + 2 / DUT or BTS in commerce, management, or administration (or equivalent experience).
• Proficiency in SAP.
• Mastery of Microsoft Office, with perfect command of Excel.
• Strong knowledge of distribution networks (DDS / GMS).
• Excellent organizational skills and ability to manage priorities.
• Strong analytical skills and attention to detail.
• Customer service orientation and professional telephone manner.

About the Company

Hamelin is a leading French family-owned group specializing in the manufacture of school and office supplies. With well-known brands such as Oxford, Pelikan, Conquérant, Unilux, and Dayvia, Hamelin supports millions of students and professionals worldwide in their daily learning and projects.