Katie Central Coordinator

Responsibilities

• Serve as the primary point of contact for students and families via in-person, phone, email, and virtual communication.
• Provide accurate, student-centered guidance regarding registration, billing, financial aid, and academic processes.
• Utilize an "advisor-lite" approach to help students understand their options, implications, and next steps for enrollment and financial decisions.
• Take ownership of student inquiries from initial contact through resolution, ensuring consistent follow-through.
• Coordinate with partner offices including Financial Aid, Registrar, Student Accounts, and Academic Advising to resolve complex issues.
• Support students with registration (add/drop, overrides), financial aid documentation, and billing navigation.
• Conduct proactive outreach regarding key deadlines, missing requirements, and enrollment milestones.
• Document all student interactions and identify recurring process barriers to support continuous improvement.

Requirements

• Experience working in higher education or high-level customer service fields.
• Excellent written and oral communication skills.
• Sensitivity to cultural diversity and the ability to interact effectively with people from all backgrounds.
• Ability to navigate ambiguity and work within complex institutional systems.

Preferred Qualifications

• Knowledge of "one-stop" enrollment processes, including financial aid, student accounts, registrar functions, and academic advising.
• Proven ability to work effectively within a team environment.
• Ability to analyze data and information to make informed, independent decisions.
• Highly motivated and results-oriented professional.

Benefits

• Fourteen (14) paid holidays and paid “gift” days.
• Free tuition for employees and reduced tuition for families after one year of service.
• Health, dental, and vision insurance.
• Access to a 403b retirement plan.
• Accrued sick time.

About the Company

St. Catherine University is an equal opportunity employer committed to inclusion and the diversity of all its members. Located in St. Paul, MN, the University provides a learning and working environment enriched by the values of the Sisters of St. Joseph of Carondelet.