Junior Technical Support Analyst

About the Company

PAR Technology Corporation (NYSE: PAR) is a leader in restaurant technology, empowering brands worldwide with innovative software and hardware solutions. Their TASK division designs and develops enterprise Point-of-Sale and customer engagement platforms for the global hospitality and retail industry.

Responsibilities

• Handle escalated tickets from Level 1 and investigate intermediate technical issues
• Categorize ticket priorities based on business impact and distinguish between service requests, incidents, and problems
• Determine appropriate troubleshooting approaches and decide when to escalate to Senior Analysts or Development teams
• Contribute to knowledge base articles and process documentation based on recurring issue patterns
• Identify and flag improvement opportunities to the Support Desk Manager

Requirements

• 1–2 years of experience in technical support, helpdesk, or IT support
• Working knowledge of SQL Server, Windows OS, POS systems, and API integrations
• Experience with ticketing systems such as Jira or Confluence
• Ability to diagnose and resolve intermediate hardware and software issues
• Bachelor’s degree in IT or equivalent practical experience
• Full Driver’s Licence
• Proficiency in troubleshooting hardware, software, and networking (Wi-Fi, VPN, printers)
• Understanding of ITIL fundamentals

Preferred Qualifications

• Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Fundamentals
• Experience in the Hospitality or Services industry
• Basic scripting or command-line comfort
• Familiarity with Salesforce or Jira Service Management