Junior Service Desk Agent

About the Company

D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We focus on creating value where IT matters.

Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools
• Act as a walk-in support point and deliver hands-on, immediate assistance to users
• Documentation of end user issues in ITSM tool
• Adherence to processes and knowledge documents
• Ticket backlog management
• Continuous service improvement activities such as knowledge script creation and training document updates
• Close collaboration with Onsite IT technicians

Requirements

• IT education (e.g., IT school, apprenticeship) or hands-on experience
• Fluent German and English
• Strong problem solving and analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task
• Ability to work independently and effectively
• Readiness to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Ability to provide a criminal record extract not older than three months

Benefits

• Broad range of tasks, responsibilities, and projects
• Gift vouchers for birthdays, weddings, and newborns
• Employee referral program
• Development opportunities and career advancement
• Friendly and international work environment
• Company-sponsored events