Junior Order Fulfillment Specialist

Responsibilities

• Manage end-to-end fulfillment of customer orders from creation to Proof of Delivery (POD)
• Ensure order fulfillment meets customer Service Level Agreements (SLA)
• Perform backlog management to minimize and prevent aging backlogs
• Handle customer and internal escalation management
• Support the Parts Escalation Desk (PED)
• Manage Parts Delivery Time (PDT) from order receipt to delivery
• Oversee Parts Ship Date (PSD) including replenishment, supply rebalancing, and direct shipping
• Manage Parts Delivery Level (PDL) by tracking shipments and collaborating with logistics
• Generate daily performance reports for the Service Support and WW Services Supply Chain teams
• Support demand planning and forecasting based on historical demand and install base
• Develop and implement new processes to support business growth

Requirements

• 1-3 years of directly related experience in supply chain, order fulfillment, or planning
• Bachelor's degree
• Fluency in written and verbal English (C1 Advanced preferred)
• Advanced Microsoft Office skills, specifically Outlook, Excel, and PowerPoint
• Proficiency in Power BI
• Strong problem-solving skills and ability to act with a sense of urgency
• Ability to work independently in a dynamic, evolving environment
• Detail-oriented with a focus on high-quality task management

About the Company

Luxoft is a global provider of software engineering services, helping businesses accelerate their digital transformation through high-end technology solutions and specialized expertise.