Junior LATAM CRM Analyst

Responsibilities

• Plan, set up, and execute multi-channel CRM campaigns (email, push, WhatsApp, in-app/in-web) across LATAM markets including Chile, Mexico, Brazil, and Peru
• Develop local communication calendars in collaboration with market leads and adapt global HQ campaigns to local languages and behaviors
• Roll out and improve multi-channel lifecycle communications and personalization strategies
• Optimize campaign performance through segmentation, customer behavior insights, and A/B testing
• Own CRM execution within Braze, ensuring high-quality QA and structured process documentation
• Act as the central CRM contact between LATAM Marketing and HQ to align commercial needs with effective CRM initiatives

Requirements

• Bachelor's degree in Marketing, Communications, or a related field
• 2+ years of experience in marketing communications with a strong focus on multi-channel CRM
• 2+ years of hands-on experience with a CRM tool
• Basic HTML knowledge
• Experience developing and optimizing lifecycle communications

Preferred Qualifications

• Hands-on experience with Braze
• Experience managing Push and WhatsApp channels
• Knowledge of Liquid templating language

Benefits

• Travel perks: 12 free Flix vouchers plus 12 discount vouchers for friends and family
• Work from (M)Anywhere: Ability to work from another location for up to 60 days per year
• Hybrid work model: Flexibility to balance work and life in an office-first environment
• Wellbeing support: Access to confidential 1:1 counseling and stress management for you and your family
• Learning & Development: Access to language classes, training courses, and expert-led sessions
• Mentoring Program: Opportunities to connect with experienced colleagues to accelerate your career

About the Company

Flix is a tech-driven travel company dedicated to making travel more accessible, sustainable, and affordable. We foster an ownership culture that gives our team members the freedom to take initiative, spark creativity, and shape their own career paths as we expand globally.