Junior Customer Success Manager

About the Company

UMAI builds reservation, table management, and guest CRM software for restaurants in 15+ countries. The team is 15+ nationalities strong and focused on providing high-quality hospitality tech solutions.

Responsibilities

• Run end-to-end onboarding for new restaurant partners including account setup and staff training
• Act as the primary point of contact for accounts to ensure optimal use of reservations and CRM tools
• Monitor account health metrics such as login frequency and reservation volume
• Build strong relationships with restaurant owners and managers
• Collect and document product feedback for the Product and Sales teams
• Assist with customer retention by identifying early warning signs of churn
• Improve internal processes and documentation

Requirements

• 1-2 years in Customer Success, Account Management, or a client-facing role
• Based in Porto, Portugal
• Fluent English and native Portuguese
• Strong organizational skills and ability to manage multiple accounts
• Proficiency with CRMs, ticketing tools, and spreadsheets
• Genuine interest in hospitality or restaurant technology

Preferred Qualifications

• Experience in SaaS environments
• Previous experience working in a restaurant, bar, or hotel
• Familiarity with reservation systems or POS software
• Experience working in a startup or scale-up environment