Junior Customer Success Manager

Responsibilities

• Partner with enterprise customers to establish objectives, milestones, and metrics
• Collaborate with ESG Implementation, Adoption Services, and Product teams
• Build strategic relationships and navigate complex enterprise organizations
• Drive platform adoption through training and enablement sessions
• Own renewal and expansion efforts to secure commercial outcomes
• Manage customer projects including scope, deliverables, and timelines
• Showcase customer success stories to demonstrate tangible value

Requirements

• 1-2 years of experience in Customer Success or Account Management
• Full professional fluency in both English and French (bilingualism required)
• Strong communication and presentation skills
• Ability to independently prioritize and manage a large workload
• Structured and analytical approach to work planning

Preferred Qualifications

• Experience in startups, software development, or SaaS industries
• Passion for the ESG industry

Benefits

• Generous health benefits including 100% insurance coverage
• Access to Dialogue's telemedicine app
• Flexible schedules and remote work opportunities
• 4 weeks of vacation
• Stock option plan

About the Company

Novisto provides ESG data management software to empower companies to make better decisions and disclosures regarding the sustainability of the economy, environment, and society.