Junior Customer Success Manager

Responsibilities

• Support financial services clients with the provision and transmission of fund data in regulated formats
• Communicate with customers via email and telephone to clarify data, formats, and documentation
• Coordinate and monitor the maintenance and quality of fund data and associated documents
• Collaborate closely with internal teams to ensure accurate, timely, and reliable data delivery
• Build expertise in fund data, regulations, and customer processes through structured onboarding

Requirements

• Fluency in both German and English (written and spoken)
• Experience in customer support or after-sales service
• Basic technical understanding and analytical thinking skills
• Accurate, independent, and reliable working style with a high standard of quality
• Strong communication skills and a team-oriented mindset
• Interest in building and maintaining long-term customer relationships

About the Company

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Majority-owned by Deutsche Börse Group, the company serves approximately 6,400 clients globally, including institutional investors. We provide essential data and intelligence across corporate governance, sustainability, cyber risk, and fund intelligence to help clients make informed investment decisions.