Junior Customer Care Specialist

Responsibilities

• Provide ongoing support to Foodsi app users and ensure positive experiences
• Respond efficiently and substantively to inquiries and resolve reported problems
• Analyze complex cases with the team to continuously improve service quality
• Actively co-create communication standards and influence the development of Foodsi

Requirements

• Minimum 1 year of experience in customer service
• Natural empathy, patience, and a positive attitude
• Problem-solving mindset and task-oriented approach
• Ability to write substantively and friendly, including appropriate use of emojis
• Fluency in Polish and English proficiency for communication
• Flexibility to work on some weekends

Preferred Qualifications

• Interest in customer experience, automation, or process optimization
• Experience with Zendesk, Slack, Notion, or GSuite
• Familiarity with AI tools

Benefits

• Salary: 5,000 - 7,000 PLN (UoP/UZ gross or B2B net)
• Comprehensive onboarding program and buddy support
• MacBook and all necessary tools
• Access to AI tools for workflow improvements
• Private medical care and benefit package
• Minimum 20 days of paid time-off plus an extra day off for your birthday
• Pet-friendly office in central Warsaw

About the Company

Foodsi is a platform dedicated to saving delicious food and improving user experiences through efficient service and community engagement.