Junior CRM Manager

Responsibilities

• Develop CRM strategies across multiple countries and channels to sustainably increase customer lifetime value
• Implement automated, scalable multi-channel campaigns across Email, Push Notifications, In-App Messaging, and Direct Mail
• Define business requirements for developers to enable new CRM use cases and integrate additional data sources
• Monitor, analyze, and continuously improve CRM performance through A/B testing, reporting, and data-driven insights
• Take ownership of CRM initiatives and independently manage projects from concept to execution

Requirements

• Completed degree in Marketing, Business Administration, Statistics, or a related field
• First professional experience in CRM, Product Management, or E-Commerce
• Strong analytical mindset with a data-driven and solution-oriented approach
• Highly organized, detail-oriented, and able to work independently
• Excellent written and spoken English skills

Preferred Qualifications

• Experience with CRM platforms such as Braze or similar tools
• Familiarity with international customer communication across multiple countries and languages
• Knowledge of German or any other European language
• Proficiency in using AI tools to enhance daily workflows and efficiency

About the Company

ABOUT YOU is one of Europe’s fastest growing e-commerce companies. Based in Hamburg and Berlin, we operate at the intersection of fashion and technology. Our mission is to rethink online shopping and make it personal and seamless. We believe in flat hierarchies, direct communication, and pragmatic decisions, offering an environment of ownership, trust, and clear responsibility.