Junior Contact Center Agent (Roadside Assistance)

Responsibilities

• Provide roadside assistance in a safe, professional, and timely manner
• Process customer inquiries and resolve complaints via phone
• Identify customer needs and assist with specific product features
• Analyze and report product malfunctions
• Update internal databases with technical issues and customer interaction details
• Inform customers about new features and functionalities
• Follow up with customers to ensure technical issues are fully resolved
• Assist in training new employees as requested by management

Requirements

• High school diploma or equivalent (mandatory)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (mandatory)
• Availability to work in a shift-based schedule (mandatory)
• Experience using help desk software and remote support tools
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

Preferred Qualifications

• Previous experience as a Customer Care Specialist or in a similar CSR role
• Familiarity with the automotive industry

Benefits

• Competitive salary and benefits
• Opportunity for rapid career growth within the company
• Professional training tailored to your career path
• Collaborative and multicultural work environment
• Proactive management support

About the Company

Volkswagen Group Services is a global service provider for the Volkswagen Group, offering expertise in production, logistics, IT, engineering, and business services. We take responsibility for our clients' activities worldwide, ensuring high-quality support across various specialized departments.