Junior Client Service Associate

Responsibilities

• Act as a reliable point of contact for existing and prospective customers via phone, email, and chat
• Coordinate with relevant departments and partners to provide timely, solution-oriented support for complex inquiries
• Ensure high levels of customer satisfaction and actively strengthen customer loyalty
• Continuously expand financial industry expertise through internal training and self-initiative
• Utilize customer feedback to identify potential improvements in products and internal processes

Requirements

• Initial experience in customer contact (career changers and recent graduates are welcome)
• Strong customer orientation and ability to work effectively in a team
• Friendly, positive attitude and a solution-oriented mindset
• Very good German skills (minimum C1 level)
• Good English skills (minimum B2 level) in both spoken and written form

Benefits

• Opportunity to work in one of Europe's fastest-growing fintech startups
• Modern hardware and tools for productive work
• Internal knowledge sharing sessions and career development training
• Personal education budget for external events
• Work-from-anywhere options (work from abroad)
• Attractive compensation package and company pension scheme
• 50% monthly contribution to the 'Deutschland Ticket'
• Free subscription to the PRIME+ Broker
• Discounted access to Urban Sports Club

About the Company

Scalable Capital is a leading digital investment and banking platform with a full banking license, enabling people across Europe to manage their finances independently. With over one million customers and more than 30 billion euros on the platform, Scalable Capital offers a wide range of services including brokerage for stocks, ETFs, and cryptocurrencies, as well as digital asset management. Founded in 2014, the company employs over 700 people across Munich, Berlin, Vienna, Milan, and London.