Junior Client Service Associate

Responsibilities

• Act as a reliable contact person for existing customers and interested parties via phone or email
• Coordinate with relevant departments and partners to resolve complex inquiries
• Escalate requests to Tier 2 support when necessary
• Ensure customer satisfaction and actively strengthen customer loyalty
• Continuously expand financial expertise through internal training and initiative
• Use customer feedback to identify potential improvements in products and internal processes

Requirements

• Initial experience in customer contact (career changers and graduates welcome)
• Strong customer orientation and ability to work in a team
• Friendly, positive attitude and solution-oriented mindset
• Very good German skills (minimum C1)
• Good English skills (minimum B2)

Benefits

• Work in a fast-growing European fintech startup
• Central office in Munich or Berlin
• Modern hardware and tools
• Internal knowledge sharing and career development training
• Personal education budget for external events
• Opportunity to work from abroad
• Attractive compensation package and company pension scheme
• 50% monthly contribution to the 'Deutschland Ticket'
• Free subscription for the PRIME+ Broker
• Discounted Urban Sports Club membership