Junior Account Manager

Responsibilities

• Build and nurture long-term relationships with clients to meet their last-mile delivery needs
• Expand existing client relationships by proposing solutions that satisfy their business objectives
• Analyze customer performance to drive growth and revenue generation
• Collaborate with sales, technical, and operational teams to deliver comprehensive customer solutions
• Act as the primary communication link between major clients and internal teams
• Resolve client issues, problems, and complaints quickly and effectively
• Prepare regular progress reports and forecasts using accurate account metrics
• Introduce and manage projects designed to cater to the needs of new clients

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• 1+ years of sales or account management experience
• Fluency in both English and Arabic
• Proficiency in CRM systems and MS Office
• Strong communication, negotiation, and presentation skills
• Ability to perform data analysis and manage customer relationships effectively

Preferred Qualifications

• Master's degree
• Experience in e-commerce or e-fulfillment sectors

About the Company

Shipa Delivery is an online platform that simplifies parcel sending and receiving for businesses and consumers within the GCC. Our technology connects users with a vast network of delivery assets, providing real-time GPS tracking and integrated solutions to streamline last-mile logistics and automate delivery management.