Jr. Customer Support Specialist

Responsibilities

• Provide Level 1 technical support for TeamViewer software via phone and email
• Assist end-users with setup, product functionality, and administrative billing questions
• Conduct online demonstrations to explain software functionalities to existing customers
• Identify potential sales opportunities and forward leads to the appropriate teams
• Perform customer satisfaction calls and participate in service delivery surveys
• Follow up on outstanding service issues to ensure customer success and satisfaction

Requirements

• High School diploma or GED (Associate's or Bachelor's degree preferred)
• Fluency in both English and Spanish at a business level
• Advanced knowledge of Windows operating systems
• Intermediate knowledge of MS Office software
• High level of IT and technical knowledge with a strong interest in the IT field

Preferred Qualifications

• 1+ years of experience in a high-volume call center or customer care role

Benefits

• Competitive compensation and bonuses
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive health insurance including 100% employer-paid medical coverage
• Up to 12 weeks of parental leave
• 100% employer-paid basic life, short-term, and long-term disability insurance
• Quarterly teambuilding events and leadership luncheons

About the Company

TeamViewer provides a leading Digital Workplace platform that connects people with technology, enabling and automating digital processes to make work work better. With more than 1,900 employees worldwide, we serve hundreds of millions of users and over 645,000 customers across all industries.