Jr. Analyst, GSS Collections

Responsibilities

• Support the global collections function by performing routine outreach to franchisees via calls, emails, and system reminders
• Track overdue balances and flag accounts requiring follow-up or escalation based on established guidelines
• Assist in tracking payments, documenting customer interactions, and maintaining accurate account records
• Support basic dispute handling, including gathering billing information and documenting findings
• Assist with the preparation of monetary default notices and the documentation of approved payment plans
• Monitor assigned accounts for aging and payment status to identify potential risks

Requirements

• Bachelor's degree (or currently studying) in Business, Accounting, Finance, or a related field
• 0–2+ years of experience in Collections, Accounts Receivable, customer service, or shared services
• Basic understanding of Accounts Receivable and Order to Cash processes
• Fluency in both English and Spanish to support cross-regional operations
• Strong attention to detail and ability to work in a KPI-driven environment

Preferred Qualifications

• Experience with ERP systems, specifically Oracle AR
• Familiarity with CRM or case management tools
• Experience working within a Global Shared Services environment

Benefits

• Competitive salary and comprehensive benefits package
• Growth opportunities through best-in-class training and career development
• Leadership training, mentorship opportunities, and educational support
• Team member benefit programs focusing on wellness, financial health, and lifestyle management
• A culture that values diversity, equity, and inclusion

About the Company

Wyndham Hotels & Resorts is the world’s largest hotel franchising company, with approximately 9,200 hotels across more than 95 countries. We are dedicated to our mission of making hotel travel possible for all, supporting a diverse portfolio of 24 hotel brands including Wyndham, La Quinta, Ramada, Days Inn, and Super 8.