Jira Support Engineer

Responsibilities

• Configure and administer Jira platforms including JSM, Jira Software, and Jira Product Discovery
• Integrate Jira with third-party tools such as CI/CD, monitoring, and CRM systems via APIs and webhooks
• Provide L2/L3 support and troubleshooting for Jira-related issues
• Develop dashboards, reports, and KPIs for stakeholders
• Manage and optimize Confluence spaces, templates, and knowledge bases
• Implement and maintain AI-driven workflows using Atlassian Rovo agents

Requirements

• 5+ years of hands-on experience with the Jira ecosystem
• Strong understanding of Jira workflows, schemes, screens, fields, and permission management
• Experience in Jira automation using Automation for Jira, ScriptRunner, or similar tools
• Expertise in Jira Service Management (JSM) and Jira Software (Scrum/Kanban)
• Proficiency with REST APIs, JSON, and automation scripting
• Solid understanding of ITSM frameworks (e.g., ITIL)
• Familiarity with Agile and DevOps practices

Preferred Qualifications

• Knowledge of scripting languages such as Groovy, JavaScript, or Python
• Experience with Rovo agents or similar AI-based workflow tools
• Experience with marketplace apps like Insight/Assets or Tempo

Benefits

• Group Mediclaim Insurance (6 lacs INR) and Accident Insurance
• Gym reimbursement and tuition reimbursement
• Employee Assistance Program (EAP) Support Services
• Mentorship programs and WPO Cares
• Comprehensive training provided for this position

About the Company

Workplace Options (WPO) delivers human-centric solutions that empower people to thrive personally and professionally. With a global team of over 4,800 professionals, we provide real-time emotional support, therapy, coaching, and mindfulness services to millions of people worldwide, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are dedicated to building healthier, more resilient organizations through cutting-edge technology and wellbeing expertise.