Jira Service Management Administrator

Responsibilities

• Administer Jira Service Management, including the creation and modification of fields, workflows, projects, and issue types.
• Resolve incidents within platforms and implemented operational processes.
• Improve operational processes through Jira automations.
• Document all technical actions, internal procedures, and processes for audits.
• Collaborate with technical teams from other services to clarify requirements and make decisions on evolutions.
• Continuously review established protocols to ensure correct service functionality.

Requirements

• Higher Vocational Training (FP Grado Superior), Degree in Computer Engineering, Telecommunications, or a similar field.
• 1+ years of experience in ITSM administration or project management system administration.
• Proficiency in scripting and automation tools such as PowerShell, Bash, or Python.
• Experience with version control tools like Bitbucket or Git.
• Understanding of networking, systems, and cybersecurity concepts.
• Advanced or native Spanish proficiency.

Preferred Qualifications

• Atlassian administration certifications (e.g., ACP-100 Jira Administration).
• Cloud service administration certifications (AWS, Google Cloud, or Azure).
• Experience with CI/CD tools such as Jenkins, pipelines, and jobs.
• Advanced English proficiency.

Benefits

• Hybrid work model.
• Flexible working hours and work-life balance measures.
• Continuous training and professional certifications.
• Attractive social benefits package.
• Dynamic and multidisciplinary work environment.

About the Company

Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a wide range of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain to support our clients' digital journeys.