Jira Administrator Atlassian Expert

Responsibilities

• Administer and maintain Jira Cloud and Confluence On-Premise
• Perform specific developments via Jira APIs
• Manage incidents, evolutions, and change requests (workflows, fields, projects)
• Lead the migration from Jira Server to Jira Cloud, ensuring security and data integrity
• Rationalize projects and harmonize workflows and permissions post-migration
• Provide consulting, training, and support to business teams
• Maintain regulatory deliverables and participate in audits
• Produce monthly reporting and coordinate with the Atlassian project manager

Requirements

• Minimum 5 years of experience in Jira Server to Jira Cloud migration
• Proven expertise in Jira Cloud administration
• Proficiency in Confluence On-Premise
• Knowledge of Jira APIs
• Understanding of security, compliance, audit, and governance requirements
• Strong analytical skills and business needs comprehension
• Excellent communication skills in French and professional English
• Ability to work autonomously in a collaborative, service-oriented manner

Preferred Qualifications

• Atlassian certifications

About the Company

HELPLINE is specialized in user support outsourcing and the implementation of an augmented employee experience enhanced by AI. Part of the Everience group, HELPLINE supports the operational needs of IT departments and businesses globally, serving over 200 clients.